At Veltraxy, we are committed to providing high-quality fitness services and ensuring that our clients have a positive experience. This Refund Policy outlines the terms and conditions under which refunds may be issued for our products, memberships, and services. By purchasing or enrolling in our services, you agree to the terms described in this policy.
1. General Policy
Veltraxy strives to deliver exceptional fitness programs, classes, and online services. Refunds are considered in accordance with the type of service or product purchased and the circumstances of the request.
All refund requests are subject to review by our customer support team and may require supporting information such as payment confirmation or account details.
2. Memberships
Monthly or Annual Memberships:
- Membership fees are generally non-refundable once the payment is processed.
- Partial refunds may be issued only in exceptional circumstances (e.g., long-term medical inability to attend, verified family emergency).
- Membership cancellations must be submitted in writing at least 7 days before the next billing cycle to avoid additional charges.
Cancellation Process:
- Contact us via email at [email protected] or phone at +1 514-968-8150.
- Include your full name, membership ID, and reason for cancellation.
Refunds, if approved, will be processed to the original payment method within 7–14 business days.
3. One-Time Classes or Workshops
For single-session classes or workshops:
- Refunds are generally not provided once a class has been purchased, except in cases of class cancellation by Veltraxy.
- If a class is canceled by Veltraxy, participants are eligible for a full refund or can transfer the payment to another session.
- Transfers to a different participant are allowed with prior written approval.
4. Online Programs and Digital Products
For online programs, subscriptions, or digital downloads:
- Due to the nature of digital content, refunds are typically not available after access is granted.
- Exceptions may be made in cases of technical issues that prevent access, in which case Veltraxy will provide support or alternative access to the content.
5. Exceptional Circumstances
Veltraxy may consider refunds outside of standard policies in cases such as:
- Verified medical emergencies or injuries preventing participation
- Service interruptions or errors on the Veltraxy platform
- Billing errors or duplicate charges
Each request will be evaluated individually, and Veltraxy reserves the right to approve or deny a refund at its discretion.
6. Refund Method
Approved refunds will be issued using the original method of payment wherever possible. Depending on your financial institution, it may take several business days for the refund to appear in your account.
7. Contact for Refund Requests
For any questions or to submit a refund request, please contact Veltraxy customer support:
Veltraxy
19 Riedel St, Fort McMurray, AB T9H 5P8, Canada
Phone: +1 514-968-8150
Email: [email protected]
Please provide as much detail as possible, including purchase date, payment method, and reason for the refund request.
8. Final Notes
- Veltraxy reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with a revised effective date.
- By using Veltraxy services, you acknowledge that you have read and understood this Refund Policy and agree to comply with its terms.