At Veltraxy, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By accessing or using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide better services and improve your experience on our website. This may include:
Information You Provide Directly:
- Name
- Email address
- Phone number
- Billing or payment details
- Any information you submit through forms, subscriptions, or inquiries
Automatically Collected Information:
- IP address and browser type
- Pages visited and time spent on our site
- Device information (desktop, tablet, or mobile)
- Cookies and similar tracking technologies
This information helps us understand how users interact with our website and how we can improve our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: Manage memberships, bookings, and fitness programs.
- To Communicate: Respond to inquiries, send newsletters, updates, or promotional materials.
- To Improve Our Website: Analyze website usage to optimize functionality and user experience.
- To Protect Security: Detect and prevent fraud, unauthorized access, or other security issues.
- For Legal Compliance: Fulfill obligations under applicable laws and regulations.
We do not sell or rent your personal information to third parties.
3. Cookies and Tracking Technologies
Veltraxy uses cookies and similar tools to enhance your browsing experience:
Types of Cookies:
- Essential Cookies: Required for basic website functions such as logging in or booking.
- Performance Cookies: Help us understand website usage and improve functionality.
- Functional Cookies: Remember your preferences (e.g., language, location).
- Marketing Cookies: Deliver personalized content and advertisements.
You can manage or disable cookies in your browser settings, though some website features may not work properly if cookies are blocked.
4. Sharing Your Information
We respect your privacy and only share your information in limited circumstances:
- With service providers who assist us with website operations, payment processing, or communications.
- When required by law or legal process.
- To protect Veltraxy’s rights, property, or safety, or the safety of others.
All service providers are required to handle your data securely and only for the purposes we authorize.
5. Data Retention
We retain your personal data only as long as necessary for the purposes outlined above or as required by law. Once your data is no longer needed, we securely delete or anonymize it.
6. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Access: Request a copy of the information we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your personal data.
- Opt-Out: Withdraw consent for marketing communications.
- Data Portability: Receive your information in a structured, machine-readable format.
To exercise these rights, contact us at [email protected] or call +1 514-968-8150.
7. Security of Your Information
Veltraxy uses appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may include links to other websites. Veltraxy is not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any site you visit.
9. Children’s Privacy
Our services are not directed at children under 13 years old. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will delete it immediately.
10. Changes to This Privacy Policy
Veltraxy may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage users to review this page periodically to stay informed.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Veltraxy
19 Riedel St, Fort McMurray, AB T9H 5P8, Canada
Phone: +1 514-968-8150
Email: [email protected]
We are committed to protecting your privacy and providing a safe online experience while using our website and services.